Outpatient Waitlist Audit Pathways
Convert your outpatient audit process – letters, phone calls and texts – into a simple, digital patient pathway within two weeks.
Patients waiting for their initial outpatient appointment can be asked to confirm their identity and if they still need an Outpatient Appointment, without consuming clinician time for significantly less cost.
Let us help you get better visibility of your actual waitlist,
and improve access to care for patients.
Reduce Phone Calls
91+
Proven to Reduce Waitlists
+13%
Live within
2 Weeks
Reduce the time and resources audits take
Across public health services there are inefficiencies in outpatient waitlist management.
Auditing the backlog of patient referrals waiting for an outpatient appointment creates administrative bottlenecks.
The current audit process of; sending letters > no answer, phone call > no answer, text message > no answer; resulting patient being taken off the waitlist, is broken.
This delays assigning patients to the appropriate level of care, severely limits visibility into the true requirements of patients on the wait list, and consumes scarce clinical staff time making repeated, unanswered phone calls.
Are your waitlists accurate?
We’re supporting health services across Australia to reduce long wait periods for Outpatient Appointments by ensuring waitlists are accurate.
We can help your health service meet required thresholds for wait times, whilst effectively screening for patient risk, despite the increasing demand on services.
Digital outpatient waitlist audits offer an efficient and cost effective solution
With the support of our onboarding team, your Outpatient Clinic can be live in weeks for far less than the cost of even one mail out.
Easily reduce the FTE being consumed on low value tasks significantly, and redirect resources to high value care.
By sending patients on the waitlist a digital checkin asking them, “Do you still need your appointment?” – outpatient clinics are significantly reducing their wait lists, and unburdening their teams.
Launch your digital outpatient audit in under 2 weeks
What outpatient services are using Personify Care's digital pathways?
Local hospital outpatient services across Victoria, Queensland and South Australia are using Personify Care’s digital patient pathways to audit waitlists, plus support patients throughout their journey. From confirming and rescheduling outpatient appointments, to ensuring patients arrive prepared and have all appropriate tests and scans completed.
How do Personify Care's digital pathways confirm if a patient still requires their outpatient appointment?
Can the waitlist audit pathway be customised to our outpatient services protocols?
Why Outpatient Clinics use digital waitlists pathways alongside existing hospital system?
Can the digital pathway continue beyond the waitlist audit?
Trusted by world-class healthcare providers
