Real-Time Patient Feedback Monitoring for Hospitals and Health Services
Are you only getting feedback from your “very happy” and “very unhappy” patients? Convert your patient feedback process into a digital patient pathway with response rates of over 87%.
Flag poor patient experiences in real-time. Review population-level data through live dashboards. Drive quality improvement initiatives based on real-time patient experience measures (PREMS).
Try the patient experience
Real-time population level reporting
Review live population level patient experience dashboards.
- Feedback provided from patients visible within population-level dashboards within minutes
- Flag poor experiences in real-time for follow up. Share positive feedback with staff
- View patient experience data by date-range, patient cohort, procedure type, demographics and more
- Use real-time patient feedback and PREMs to drive and measure quality improvement initiatives
Your patient feedback process as a mobile patient experience
Convert your existing patient feedback assessments into a mobile patient experience within days.
- Eliminate paper feedback forms and administrative reporting overhead
- Proven response rates of over 87% across any patient cohort
- Visibility to the true patient experience – not just extremely satisfied or extremely unsatisfied
- Embed patient feedback into the existing patient journey for all patients
One seamless patient experience
Make it easier for patients to provide feedback as part of their patient journey.
- Paper forms or standalone tools result in low patient response rates
- Reduce administrative burden on staff
- Embed patient feedback into their existing patient pathway
- Free up capacity to provide a high value care experience
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Health Grade Security & Privacy
Powered by Personify Care platform that’s been used to monitor over 10.1 million patient interactions and screen over 9.3 million clinical risks.
Interoperability by design. Information collected from patients can be stored as part of their patient record via integration into your Patient Management System (PMS) or Electronic Medical Record (EMR).
- Meets all Australian & New Zealand privacy & security requirements.
- HIPAA Compliant for US providers.
- Patient identity verified through 2-factor authentication.
- Patient opt-in consent at registration to share information with healthcare team.
- All information stored onshore.
- Adheres to strict security standards with all data encrypted in transit and at rest.
Trusted by world-class healthcare providers to connect patients to the best possible care
