Real-time Patient Feedback Monitoring for Hospitals and Health Services
Are you only getting feedback from your “very happy” and “very unhappy” patients? Convert your patient feedback process into a digital patient pathway with response rates of over 87%.
Flag poor patient experiences in real-time. Review population-level data through live dashboards. Drive quality improvement initiatives based on real-time patient experience measures (PREMS).
Real-Time Patient Feedback Reporting
Review live hospital patient feedback and patient experience dashboards.
- See patient feedback in healthcare within minutes through real-time dashboards.
- Flag poor experiences instantly for follow up and share positive feedback with staff.
- View hospital patient feedback by date, cohort, procedure type, demographics, and more.
- Use real-time patient feedback and PREMs to measure and drive continuous quality improvement.
Transform Patient Feedback into a Digital Patient Experience
Convert your existing patient feedback assessments into a digital patient feedback system — seamlessly embedded into the patient journey within days.
- Eliminate paper forms and reduce administrative reporting overhead.
- Achieve proven response rates of over 87% across any patient cohort.
- Gain visibility into the true patient experience — not just extremely satisfied or unsatisfied patients.
- Embed hospital patient feedback into the existing patient pathway for all patients.
Seamless Digital Patient Experience and Feedback
Make it easier for patients to share feedback as part of their healthcare journey — without paper forms or standalone tools.
- Avoid low response rates with digital patient feedback pathways.
- Reduce the administrative burden on staff.
- Embed patient experience feedback directly into existing care pathways.
- Free up capacity to deliver higher-value patient care.
Frequently Asked Questions
What is real-time patient feedback?
Real-time patient feedback is the process of collecting patient experience data during or immediately after care. Unlike paper forms or delayed surveys, Personify Care’s platform captures feedback instantly, helping hospitals respond to issues as they arise. For a broader perspective on how feedback fits into the future of care, explore our Digital Health Transformation White Paper.
How does a real-time patient feedback platform benefit hospitals?
Hospitals can use real-time patient feedback to identify poor experiences early, share positive feedback with staff, and drive quality improvement initiatives. It also reduces administrative burden by eliminating manual data entry and paper-based feedback forms.— similar to how our Reduce Repetitive Tasks & Calls solution helps teams free up time for higher-value care.
Is Personify Care a patient feedback software or system?
Personify Care is more than traditional patient feedback software. It’s a digital patient pathways platform that embeds patient feedback directly into the patient journey, ensuring higher response rates and a more complete view of the patient experience.
What types of feedback can be collected with Personify Care?
Hospitals can collect patient feedback in healthcare across multiple areas, including overall satisfaction, procedure-specific experiences, demographics, and patient-reported experience measures (PREMs).
How secure is patient data on the platform?
Personify Care meets strict privacy and security standards, including ISO27001 certification, HIPAA compliance, and local privacy regulations in Australia and New Zealand. All patient feedback data is encrypted and stored securely.
How does this improve patient experience in healthcare?
By making feedback easier to give and quicker to act on, hospitals can improve patient experience in healthcare. The platform helps teams identify trends, reduce complaints, and create a seamless digital patient experience.
How quickly can hospitals start using the platform?
Hospitals can convert existing feedback forms into a digital patient feedback system within days, with proven adoption rates of over 87% across different patient cohorts. This is part of our Outpatient Waitlist & Appointment Confirmations solution for faster implementation.
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Health Grade Security & Privacy
Powered by the Personify Care platform that’s been used to monitor and screen over 16 million patient interactions and clinical risks.
Interoperability is by design. Information collected from patients can be stored as part of their patient record via integration into your Patient Management System (PMS) or Electronic Medical Record (EMR).
- Meets all Australian and New Zealand privacy and security requirements.
- HIPAA Compliant for US providers.
- Patient identity verified through 2-factor authentication.
- Patient opt-in consent at registration to share information with healthcare team.
- All information stored onshore.
- Adheres to strict security standards with all data encrypted in transit and at rest.
Trusted by Leading Hospitals for Safer Digital Patient Pathways
