Table of Contents
Outcomes at a glance
- Improved efficiency and effectiveness of care
- Optimised theatre utilisation
- Fewer patients requiring follow up
- Reduced patient assessment time
“The e pathway commences in the surgeon’s rooms and incorporates pre operative, surgical, post op management and consumer feedback.”
“Our coordinated approach to surgical preparation gives critical time back to frontline staff to explore new ways to improve patient experience and share learnings to develop new ways of working.” – Kasey Irwin, Elective Surgery Manager, BHFLHN
A whole of network approach with one digital patient pathway
BHFLHN standardised elective surgery preparation across six locations with a single, scalable digital patient pathway. The programme reduces information gaps between patients, medical officers and hospital surgical teams, and aligns with Personify Care’s guidance on digital patient pathways and configurable platform features. For teams replacing phone tag and paper packs, see how we help reduce repetitive tasks and calls and strengthen patient preparation and education.
How digital patient pathways connect referral, readiness and recovery
One pathway follows each person from the surgeon’s rooms to discharge. As referrals arrive, patients receive the right tasks and education at the right time. Early questionnaires surface risk factors and support needs that flow into targeted perioperative triage, so clinicians can plan care earlier and avoid last minute surprises.
After surgery, short check ins and tailored guidance support safer recovery and continuous improvement. This approach aligns with our evidence based readmission prevention programs, helping teams keep patients safe while protecting theatre time and staff capacity.
What this looked like at BHFLHN
- Electronic request for surgical admission from the GP – bridges the gap between medical officers and the hospital
- Pre operative appointment times – with reminders and location details
- Individualised patient education – fasting or bowel prep, diabetic fact sheets, procedure specific preparation, what to expect, what to bring and directions
- COVID 19 screening and RAT instructional video
- Confirmation of surgery date and time
- Advanced discharge planning
- Consumer feedback after surgery – closing the loop for continuous improvement
“Patient confirmation of attendance for surgery has improved.
This is a good communication tool as we are able to provide reminders for appointments for pre admission and surgery.” – Jye Cameron, Admissions Administrator, BHFLHN, Mount Barker
Less phone tag, more ready patients
Delivering the right information at the right time means staff spend less time chasing paperwork and more time on patient care. BHFLHN reports earlier identification of risks and cultural needs, stronger confirmations and better theatre utilisation, backed by reduced administrative load and faster assessment times.
“The whole surgical journey has been positively impacted with improved efficiency and effectiveness of care, staff workload has reduced, increased access for patients to timely information and optimised theatre utilisation.” – Kasey Irwin, Elective Surgery Manager, BHFLHN
Why digital patient pathways matter for regional surgical services
For regional networks balancing access, equity and capacity, digital patient pathways provide a repeatable way to prepare elective surgery patients, reduce cancellations and give staff more time for care. Explore practical steps from governance to go live in our digital patient pathways guide and see how configuration works in our platform features.
See the elective surgery pathway in action
Book a demo to explore how Personify Care can streamline elective surgery preparation across your sites.
Prefer a takeaway? Download the PDF case study and share it with your team.
