Table of Contents
The Status Quo: Paper-Based, Manual, and Overloaded
Before the DIAMONDS pilot, the pre-admission process for elective surgery at Royal North Shore Hospital was manual and paper-heavy. This limited clinicians’ ability to evaluate and optimise patients effectively – increasing the risk of:
- Delayed or missed optimisations
- Longer recovery times
- Poorer outcomes and higher costs
- Elevated pressure on in-person clinics
The Breakthrough: Replacing Paper with Proactive Digital Screening
The hospital designed and implemented a digital solution, powered by Personify Care, to streamline patient preparation and enable earlier intervention.
“We designed a digital solution to replace our paper-based manual screening, allowing automatic flagging of patient risk factors to enable proactive consultation.”
— Dr Andrew Marks, Anaesthetist, Royal North Shore Hospital
Launched in June 2024, the new digital pathway allowed:
- Remote registration and clinical data collection
- Automated risk flagging for proactive review
- Targeted patient optimisation before admission
- Within six months, over 3,000 patients were invited to participate.
High Uptake Across Age Groups, High-Quality Data at Scale
“90% successfully registered, ages ranging from 18 to 98, excitingly with the front loading and synthesis of clinical information.” – Dr Andrew Marks
The platform simplified data gathering and improved clinical visibility, supporting more informed decision-making and earlier risk identification.
Results: Shorter Appointments, Fewer In-Person Visits, Stronger Readiness
The DIAMONDS pilot delivered powerful early outcomes:
- 6× improvement in screening efficiency
- 22% reduction in in-person pre-admission clinic attendance
- 48% reduction in appointment duration
“We continue to see better prepared patients powering through their surgeries.” – Dr Andrew Marks
Explore how Personify Care supports digital readiness for elective procedures.
Looking Ahead: Shaping the Future of Preoperative Care
Royal North Shore is now preparing to share the model with other institutions and scale learnings into broader hospital transformation initiatives.
“We’re excited to share our model and learning points with other institutions, and help shape the preoperative processes of the incoming single digital patient record.” – Dr Andrew Marks
Ready to Digitise Your Elective Surgery Pathways?
See how your team could reduce appointment time, boost clinical efficiency, and better prepare patients – without overhauling your existing systems.
Book a personalised demo to see how Personify Care can streamline your elective surgery workflows in just weeks.
