Table of Contents
The Challenge
Managing direct access endoscopy with limited admin time
Northern Endoscopy and Southern Endoscopy are two high-throughput providers managing hundreds of patients through direct access endoscopy pathways. With a growing number of referrals and pre-admission requirements, both services were experiencing:
- Manual appointment confirmations leading to phone tag and delays
- Inconsistent delivery of pre-procedure instructions
- Administrative staff overload with form tracking and reminder calls
- Difficulty maintaining visibility across a large patient list without centralised tracking
The need was clear: a solution that could streamline communication, reduce manual admin, and improve patient compliance — without requiring new IT infrastructure.
The Solution
A digital endoscopy pathway designed for direct access patients
Partnering with Personify Care, the teams at Northern & Southern Endoscopy implemented a digital clinical pathway that automated pre-admission workflows for direct access endoscopy.
The platform enabled:
- Automated appointment confirmations with patients completing intake digitally
- Structured patient education tailored to endoscopy prep and expectations
- Digital forms and consent collected ahead of time to improve compliance
- Reminders and follow-up tasks triggered at the right time, based on procedure date
- A central dashboard for tracking patient readiness, consent status, and risk flags
This approach ensured patients received the right information at the right time — while giving staff clear visibility without the spreadsheet overload. Learn more about how our platform supports endoscopy care pathways
The Impact
Saving time and improving the patient experience
Since going live, the digital pathway has delivered measurable results:
- 553+ hours saved across nursing and admin teams
- 91% of patients confirmed appointments digitally — reducing inbound calls and voicemail follow-up
- 86% of patients highly recommend the digital experience
One team lead described the impact clearly:
“This shift has not only reduced the administrative burden but has also paved
the way for substantial time savings in nursing and administrative tasks.”
-Kelly Carpenter Administration Manager at Northern Endoscopy
This has enabled both endoscopy services to scale more efficiently, reduce unnecessary delays, and focus staff time on patients who need extra support.
Why It Matters
Digital pathways for endoscopy that work across teams and patient types
Whether you’re managing routine scopes or high-volume direct access referrals, Personify Care’s digital endoscopy clinical pathways offer:
- Pre-admission compliance without chasing paperwork
- Consistent instructions across all patients
- Less admin overhead for staff
- Increased patient confidence and preparedness
By supporting both clinical efficiency and patient-centred care, the platform is helping endoscopy units like these improve outcomes without adding complexity.
Book a Demo
Ready to streamline your endoscopy workflow and cut down on admin?
Book a Demo to see how Personify Care supports digital pathways for endoscopy and beyond.
Prefer to review offline or share with your team?
