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One of the great challenges facing hospitals today is ensuring clinical staff have early visibility of patient information. This also leads to one of the greatest opportunities for hospitals – digital health.
When facing this very challenge, Mercy Hospital in Dunedin chose to digitise their patient pathways using Personify Care. Transforming their paper-based processes into a simple personalised checklist for patients on their mobile.
The key challenge that Mercy Hospital was facing was the secure, cost-effective and efficient delivery of pre-admission information to and from their patients. The team were reliant upon one-size-fits-all printed forms and patient packs that were costly to print and post and were taking up to two weeks to be returned by patients.
This meant clinical staff had little to no visibility into the patient surgery pipeline, resulting in last minute adjustments to support patient needs. Their reliance on physical forms and phone calls was consuming far too much clinical and administrative capacity and budget. Enter Personify Care’s Patient Pathways.
Personify Care is a cloud-based platform that’s both quick and easy for organisations to set up. It doesn’t need to be integrated with internal servers or require IT resources to implement. Plus onboarding of new users takes around 15 minutes. A three-month trial of the Personify Care platform was implemented at Mercy Hospital and within the first three weeks, patients from three of their specialist suites adopted the software.
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Sharon Gillespie RN
Nurse Unit Manager
The Queen Elizabeth Hospital
Our mobile platform allows health services to plug in their existing protocols to collect patient health history information and quickly determine their eligibility for direct access pathways.
- redirecting clinical staff time away from repetitive administrative tasks and into high-value care
- ralleviating pressures from the procedure bookings process by offering flexible booking dates to patients, digitally
- giving patients the option to provide signed medical consent digitally
- providing perpetually accessible procedural information to patients digitally to aid in recall and procedural preparedness
The Queen Elizabeth Hospital is an acute care teaching hospital that provides a range of health services, including inpatient, outpatient, surgical, emergency and mental health services to a population of more than 250,000 people living primarily in Adelaide’s western suburbs
