About Us

Established on the belief that patients deserve the best possible care even when they’re not in a hospital or clinic.
Just as importantly, we believe nursing staff, deserve to spend their time caring for their patients rather than on admin tasks, paperwork and time-consuming phone calls.

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More than just another patient portal

We help staff at hospitals and surgical centres map their pre-admission and post-op patient pathways so that nursing staff can seamlessly screen pre-admission risks and track post-discharge recovery without manually processing paper forms or making time-consuming phone calls.

We offer a mobile platform that can be configured by staff to track patient pre-admission and / or post-discharge pathways and produces patient response rates of over 80%.

Patients get a secure checklist on their mobile so that they are better prepared before surgery and have a better recovery post-discharge. Nursing staff get visibility via a dashboard of the patients that require follow-up based on their progress in the previous 24 hours against existing clinical criteria.

By eliminating 70-80% of the cost of delivering proven clinical protocols before and after an admission or clinical appointment, we enable leading healthcare providers to simultaneously:

  • Detect patient risks early

  • Improve the quality of patient care and experience

  • Enable more patients to access clinical best practice

We follow these standards

Personify Care is a registered Contracted Service Provider with the Australian Digital Health Agency and My Health Record

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Frequently Asked Questions

We’re here to answer all your questions about our platform, team and customers we support.

A selection of frequent questions are listed below. Feel free to schedule a chat with one of our team to learn more.

How do I get access to Personify Care? How much does it cost?
If you would like to learn more about the product, you can book a demo with us here. After the demo, we can create an account for you and setup a trial so you can start using it within your organisation.

Personify Care is offered as a monthly subscription per clinical user, based on patient volume and the complexity of the protocols being delivered.

Can Personify Care be used with my EHR or Patient Management System?
Yes. Personify Care is designed to capture patient outcomes in between clinical interactions, augmenting the patient’s medical record. The Personify Care platform is designed to integrate with EHRs and patient management systems. We don’t believe in creating more information silos. The Personify Care platform provides a well-documented API for your systems to communicate with, and supports HL7 (and other data exchange standards) for complete interoperability and ensuring no double entry of information.

Personify Care has also been successfully rolled out in clinical settings where the paper is still used for medical records. A patient summary can be printed as a pdf summary to be stored in the patient’s existing records. Personify Care does not require integration. Getting started does not require an IT project, installation of any software or internal IT support.

How many patients should we have to use Personify Care?
Personify Care scales from a single specialist practice with as little as 10 patients per month to large hospital groups with over 100,000 patients across their organisation. Typically, the platform is introduced within a specialist practice or nursing group for a particular specialty and then expanded across the organisation.
Can I use Personify Care for my research project or clinical trials?
Yes. In fact Personify Care allows clinicians to reduce the costs of monitoring patient risks and measuring patient outcomes when conducting clinical trials. The platform also allows clinicians to evaluate the efficacy of their protocols by comparing the outcomes against a that of a control group. Personify Care is also seeking to collaborate with research and clinical organisations to evaluate the health and economic impacts of detecting patient risks early
Does Personify Care support standardised Health Outcomes Measurement?
Yes. Personify Care has implemented a number of the ICHOM standards published at ichom.org. Personify Care is also becoming an official ICHOM Technology Affiliate to allow clinicians to measure their outcomes as part of standard post-discharge care.
What about older patient populations?
Personify Care is used by patients up to the age of 81 (so far). Patients value getting a regular text message from their nurse and the patient checklist has been specifically designed with at-risk populations in mind. Patients don’t need any special technical knowledge – if they can send and receive a message then they can use Personify Care. Smart phones are also not a requirement with some patients tracking their recovery on their home desktop computer.

Our learning system has been specifically designed to optimise for response rates based on user behaviour. The more patients use our platform the better the system will get at reaching broader populations across more complex protocols.

Does Personify Care meet HIPAA compliance standards in the US?
Yes. As a healthcare technology company, we operate in accordance with all applicable privacy and data protection laws. Doing so is fundamental to both our values as an organization and our ability to create product experiences that have a meaningful impact for our users. We take the trust our users put in us very seriously and protect their privacy through our use of strict policies and best-in-class data protection technologies for handling personal information.

For users located in the United States, Personify Care collects, holds, uses and discloses personal information in our HIPAA compliant data center located in the United States in accordance with all applicable privacy and data protection laws.

Our Privacy Policy can be accessed at any time via:

Privacy Policy

Our HIPAA notice can be accessed at any time via:

https://www.personifycare.com/HIPAA

Please contact us if you’d like a copy of our System Security and Privacy documentation.

Does Personify Care meet Australian Privacy Principles in Australia?
Yes. As a healthcare technology company, we operate in accordance with all applicable privacy and data protection laws. Doing so is fundamental to both our values as an organization and our ability to create product experiences that have a meaningful impact for our users. We take the trust our users put in us very seriously and protect their privacy through our use of strict policies and best-in-class data protection technologies for handling personal information.

For users located in Australia, Personify Care collects, holds, uses and discloses personal information in our data center located in Australia as required by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

Our Privacy Policy can be accessed at any time via:

Privacy Policy

Please contact us if you’d like a copy of our System Security and Privacy documentation.

Trusted by world-class healthcare providers

Health Grade Security & Privacy.

Powered by Personify Care platform that’s been used to monitor over 3 million patient interactions and screen over 2,670,000 clinical risks.
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Meets all Australian privacy & security requirements.

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Patient identity verified through 2-factor authentication.

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Patient opt-in consent at registration to share information with healthcare team.

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All information stored in Australia.

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Adheres to strict security standards with all data encrypted in transit and at rest.