Managing Increasing Volumes of Pre/Post-Op Calls

[2021 Guide]

 

 

How does your team cope with calling every single patient that’s referred to your service?

The reality is that health services are dealing with rising volumes of patients as well as increased pressure on the system due to COVID-19 procedures. This presents challenges to pre and post operative phone call processes including:

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COVID screening every patient prior to admission

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Manually documenting patient responses into an EMR system or onto a paper-based chart

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Repeatedly calling patients when they do not answer

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Phone calls taking up to 1 hour for high-risk patients or those with complex needs






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