Patient engagement software for every model of care
Powered by real-time patient interactions, for every model of care
Transform every stage of the patient journey with patient engagement solutions, from pre-admission to post-discharge, easing the administrative burden and opening the digital front door to better care.
One clinical platform to connect hospitals & patients
PLATFORM
Patient Interface
Effortlessly guide patients with personalised and timely checklists.
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Tailored Journeys: Assign patients to pathways based on their condition, risk, or other criteria. Send timely reminders for appointments, tests, and pre-op instructions like fasting.
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Digital Task Management: Allow patients to complete health assessments and sign consent forms online.
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Patient Education: Deliver crucial information and resources directly to their device.
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Fully Branded Portal: The secure patient interface is customised with your branding and URL for a seamless, trustworthy experience.
Features
Patients receive personalised messages, education, tasks, directions and reminders, that better supports them before, during and after care.
PLATFORM
Clinical Dashboard
Streamline your clinical workflow and enhance patient oversight with our powerful staff dashboard.
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Proactive Patient Management: Instantly identify patients who need attention, whether it’s for an intervention, a follow-up call, or discharge.
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Automated Smart Alerts: Trigger automatic notifications based on thresholds in patient-reported data, specific answers, or missed activities. Your team can easily create and update these rules without needing IT support.
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Secure Patient Communication: Send and receive secure, bi-directional messages with patients directly from the dashboard.
Features
Immediate insights into patient readiness and risk management.
PLATFORM
Pathway Builder
Our powerful editor allows you to design, approve, and automate custom care pathways.
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Complete Control: Set custom permissions for creating, editing, and approving pathways to ensure clinical governance.
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Targeted & Adaptive: Assign pathways based on procedure or location, and use conditional logic to personalise activities.
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Automated Scheduling: Time activities and communications perfectly around key dates like admission or discharge.
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Engaging Content: Build pathways with rich educational media, actionable to-do lists, and integrated forms like digital consent.
Features
Create, edit, and customise pathways to suit your clinic, procedure and patient needs – without IT support.
PLATFORM
Reports and Analytics
Transform your clinical and patient-reported data into clear, configurable dashboards.
Gain real-time visibility into patient activity, experience, and clinical outcomes to measure the impact of your initiatives, identify trends, and drive meaningful improvements in care.
Features
Immediate insights of patient readiness, trends and risk through custom reports to track patients, responses and adherence.
PLATFORM
Integrations
Digital patient pathways act as a secure channel of communication with patients before, during and after their episode of care.
The existing patient record remains the source of truth for all clinical data, with any information captured from the patient via a pathway being uploaded into the existing patients’ record.
Features
Trigger pathways automatically from your EMR or sync real-time patient data directly into your systems with FHIR, HL7, API and device integrations.
Less hassle, more healing
Personify Care turns manual workflows into patient-centric pathways that alert clinical risk, optimise resources, and deliver operational impact in weeks, not months.
We’re rolling out digital patient pathways across Prehab, Outpatients, Cancer Services and seeing continued response rates of over 90%. It’s wonderful to offer patients the opportunity to respond with convenience in the comfort of their own homes.
Software Features
A modern SaaS platform to help guide, inform, and engage your patients throughout their journey.
Patient Coordination & Engagement
- Patient Intake
- Smart screening
- Risk scoring and automated alerts
- Voice input
- Appointment Bookings + Admission Confirmation
- Digital Signatures and Consent
- Clinical Reminders
- Video directly observed therapy (VDOT)
- Patient Experience and PREMs
- PROMs
Workflow Digitisation & Customisation
- Drag & Drop Pathway Builder
- Patient Education (video, text, animations, documents, links)
- Clinical form templates
- Multiple pathway management
- Conditional ranching pathways
- Clinical Form Templates
- Complex workflow and rule support
- Health Assessments
- Standardised Assessments / Instruments (e.g. EQ5D)
- Custom domain and branding (Whitelabel support)
- Custom branding, Sender ID for SMS, custom URL
- Configurable dashboard
- Symptom monitoring
Data & Analytics
- Live Reporting and Analytics
- Custom reports
- Timestamped audit log of patient education consumption
- Patient trend alerts
- Response & adherence rate reporting
- Clinical variation reporting
Security & Compliance
- User management (permission types, team and group)
- ISO certification
- Federated login
- SSO (Single Sign-On) with Active Directory
- MFA – multi factor authentication
- Concurrent licenses
- Proxy User Support
- User access audit logs
Interoperability & Integrations
- Integrations – FHIR, HL7 API integrations
- Payments
- Multi-language support
- Accessibility support
- Wearable device integrations
Proven results
Hospitals using Personify Care experience:
Patient engagement rates approaching 90%
Significant reductions in cancellations and administrative overhead
Improved patient satisfaction and clinical outcomes
Health Grade Security & Privacy
Powered by the Personify Care platform that’s been used to monitor and screen over 16 million patient interactions and clinical risks.
Interoperability is by design. Information collected from patients can be stored as part of their patient record via integration into your Patient Management System (PMS) or Electronic Medical Record (EMR).
- Meets all Australian and New Zealand privacy and security requirements.
- HIPAA Compliant for US providers.
- Patient identity verified through 2-factor authentication.
- Patient opt-in consent at registration to share information with healthcare team.
- All information stored onshore.
- Adheres to strict security standards with all data encrypted in transit and at rest.
Key Features
Smart screening, risk scores and flags
Automatically screen your patients’ health history to flag clinical risks like Blood Thinners, VTE, BMI, Allergies, COVID-19, and more.
Patient-centric dynamic pathways
For any patient pathway, for all healthcare teams.
Informed consent to treatment and financial costs
Customised consent pathways, including videos and digital consent forms for smooth treatment pathways.
PROMs
Monitor pre-admission risks to prevent surprises that derail planned treatment.
PREMs
Gain meaningful, real-time insights into the patient experience to drive quality improvements.
Workflow digitisation and customisation
A configurable dashboard with templated pathways to streamline complex workflows.
Data analytics
Live reporting and patient trend alerts.
Payments
Take online payments for out-of-pocket expenses.
Multiple languages
ISO certification and integration
HL7 API integrations and bulk uploads
Frequently asked questions
Does Personify Care integrate with our existing hospital systems?
Yes, Personify Care easily integrates with your existing eMR and administrative systems, ensuring seamless data flow and eliminating the need for double entry or additional IT projects.
How long does it take to implement Personify Care?
Most facilities are live within weeks, not months. Because Personify Care is cloud-based, our digital front door platform can be implemented quickly, giving hospitals and clinics measurable benefits without lengthy rollouts.
Can the platform be customised for our specialty or workflows?
Absolutely. Personify Care supports more than 30 specialties and allows hospitals to design digital patient pathways that align with their specific governance, procedures, and clinical workflows.
What kind of patient engagement rates can we expect?
Hospitals using Personify Care typically achieve 86%+ patient engagement rates. Our platform learns from real-time interactions, ensuring patients stay connected and engaged throughout their journey.
How does Personify Care improve compliance with pre-admission instructions?
By digitising instructions, assessments, and reminders, Personify Care helps patients complete the right steps on time. This reduces cancellations, avoids delays, and supports safer admissions.
Does Personify Care support patients after discharge?
Yes. The platform extends care beyond the hospital stay with post-discharge check-ins, follow-ups, and patient education, reducing readmission risks and improving recovery at home.
How does Personify Care support hospital executives?
Executives gain access to real-time analytics and reporting, offering visibility into patient readiness, risk, and clinical performance. This supports better decision-making, resource allocation, and measurable ROI.
Trusted by Leading Hospitals for Safer Digital Patient Pathways
