Reducing the pressure on frontline staff

Like other specialties, there is currently a high demand for endoscopy services, so it’s become essential to identify patients that need procedures most urgently. Some health services have already turned to direct access pathways to support this demand.

Direct access pathways allow the primary care physician to refer patients to services without a specialty consultation. It’s appropriate for healthy patients who need a routine procedure and who have no serious medical conditions.

This gives patients who qualify for these pathways the most direct pathway to public endoscopic/colonoscopic services. It’s part of the movement towards providing value-based healthcare and provides benefits such as:


  • improving patient outcomes and experience
  • reducing wait times for patients who don’t require a specialist appointment prior to procedure
  • reducing strain on an overwhelmed system
  • avoidance of unnecessary attendance at the clinic


Redesigning the patient pathways that occur prior to procedure is driven by system pressures which are in turn the result of rising demand in the face of tightly constrained resources.

Health services, such as The Queen Elizabeth Hospital in Adelaide, have also sought to streamline their direct access pathways further by introducing efficiencies into the process via health technology, such as Personify Care’s digital patient pathways. In early 2021 The Queen Elizabeth Hospital adopted our technology for use in their Direct Access Colonoscopy (DAC) pathways program.

Sharon Gillespie RN
Nurse Unit Manager
The Queen Elizabeth Hospital
Read the Full Case Study

Our mobile platform allows health services to plug in their existing protocols to collect patient health history information and quickly determine their eligibility for direct access pathways.

Benefits of using our technology alongside direct access pathway programs include:

redirecting clinical staff time away from repetitive administrative tasks and into high-value care


alleviating pressures from the procedure bookings process by offering flexible booking dates to patients, digitally


giving patients the option to provide signed medical consent digitally


providing perpetually accessible procedural information to patients digitally to aid in recall and procedural preparedness

The Queen Elizabeth Hospital is an acute care teaching hospital that provides a range of health services, including inpatient, outpatient, surgical, emergency and mental health services to a population of more than 250,000 people living primarily in Adelaide’s western suburbs.

Want to learn more?

To speak with one of our team members about our digital patient pathways

January 25, 2022

You May Also Like…